FAQ - PureNappy Services

1. Where are your offices located?

Our offices are located in Paris, France. We are proud to be based in the heart of the capital of fashion and beauty.

2. What are your delivery times?

Delivery times generally vary between 7 and 15 days from the date of your order. We make every effort to ensure fast and efficient delivery of your products. If you have any further questions or concerns, please let us know. We're here to help!

3. Which countries do you deliver to?

We're delighted to offer worldwide delivery. No matter where you are, we can get our products to your country. Our global delivery network enables us to serve our customers worldwide. If you have any specific questions about delivery to your country, please don't hesitate to ask. We're here to provide you with all the information you need!

4. What should I do if a product is damaged during delivery?

We carefully package our products to protect them during transit. However, if you receive a damaged product, please contact us within 48 hours of receipt. We will ask you to provide photos of the damaged product and packaging so that we can resolve the problem quickly. We will offer you a replacement or refund, whichever you prefer.

5. Can I track my order online?

Yes, once your order has been shipped, you will receive a confirmation e-mail containing a tracking link. By clicking on this link, you will be redirected to the tracking page where you can follow the progress of your order in real time.

6. What should I do if my order doesn't arrive on time?

If your order does not arrive on time, please contact us and we will investigate the situation immediately. Occasionally, delays may occur due to circumstances beyond our control, such as logistical problems or customs controls. We will do our utmost to resolve the problem and keep you informed of the progress of your delivery.

Payment 100% secure

Rest assured, your transactions are fully protected with our state-of-the-art security measures. Shop worry-free, knowing that your payments are 100% secure.

Our 30-day guarantee

We're confident you'll love our PureNappy™ reusable diapers.

That's why we offer a 30-day satisfaction guarantee. If for any reason you're not completely satisfied, contact us within 30 days of your purchase and we'll give you a full refund. Your satisfaction is our top priority.

Package contents

Every order of our PureNappy™ reusable diapers comes with a carefully packaged selection of eco-friendly diapers along with their absorbent inserts, offering ultimate comfort for your baby while simplifying life for parents.

Delivery

You'll receive your PureNappy™ reusable diapers in an estimated 7 to 15 days, so you can enjoy their exceptional comfort and durability as soon as possible.